We are extremely excited to announce that we have won the Feefo Platinum Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses who meet the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly valued badge of approval, this accreditation remains unique, as it is based purely on interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service. Feefo gives Platinum Trusted Service awards to businesses that have achieved the Feefo Gold standard for three consecutive years or more.
Andrew Heath, Director of Coverdrone, comments:
“To be awarded the platinum service award again by Feefo is of great pride to all of us at Coverdrone. All of our team know that the highest standard of customer service is our number one priority and to have received such positive feedback from our clients recognising this, makes all the effort worthwhile.”
Daniel Dodd, Aviation Manager, said:
“We pride ourselves on our great service and believe that this is what sets us aside from our competition, to be recognised for this by Feefo and being given the platinum award for the second year running is a great achievement, one that myself and the whole team are extremely proud of.”
Congratulating Coverdrone on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented:
“The Trusted Service award has always been about recognising companies that are outstanding in customer experience and generate great feedback from happy customers.
“This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved. It is why we have changed our criteria to be fair to the organisations that have struggled in such difficult circumstances. At Feefo we help our clients give their customers the best experiences possible.
“I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.”
Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, to increase consumer confidence and enable businesses to make smarter business decisions.
We are delighted to have received the award and look forward to continually providing outstanding service to our clients.