Complaints
What to Do if You Have a Complaint
Should you want to complain, we will treat your complaint seriously and aim to deal with it in a quick and efficient manner and to your satisfaction.
You may complain to us in the following ways:
By sending an email to: support@coverdrone.com or calling us on +44 (0)1270 448998.
By sending a letter to:
The Complaints Manager, Starr Europe Insurance Limited
Dragonara Business Centre, 5th Floor, Dragonara Road
St Julians, STJ 3141, Malta
By email to: compliance.malta@starrcompanies.com or, by telephone: +356 22605086
We will acknowledge your complaint as quickly as possible and aim to respond to your complaint within not later than 15 working days. If we are not able to resolve your complaint at this time, we will give you a likely timescale of when your complaint will be concluded.
Not Satisfied With How We Handled Your Complaint?
If you are unhappy with the outcome of your complaint or the way we have handled it, you may contact the competent authority in your country for the investigation of complaints relating to insurance or alternatively you may refer the matter to the Malta Office of the Arbiter for Financial Services:
The Office of the Arbiter for Financial Services
First Floor St Calcedonius Street Floriana FRN 5130 Malta
Telephone: +356 21249245
http://www.financialarbiter.org.mt
This procedure will not prejudice your right to take legal proceedings or to refer the matter to alternative dispute resolution mechanisms.