95% of claims paid in 2024, 4.8 Feefo Rating

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Need to Make a Claim? We’re Here to Help.
Our dedicated claims team is here to guide you every step of the way. With fast response times and expert support, we’re committed to getting you back flying as quickly as possible.

What You Need To Get Started

It’s quick and easy to make a claim online. To get started, choose the correct policy type below. This will be the policy type you selected when you took the insurance out with us.

Commercial Insurance Claims

Providing the following information will help us resolve your claim more efficiently and quickly. Having these details ready when submitting your claim form can help prevent delays and speed things up.

  • Pre-flight and on-site survey
  • Photos or videos of the incident
  • Operator ID
  • Copy of ‘Ops’ manual
  • Certificate from the relevant aviation authority (where available)
  • Proof of purchase/ownership
  • Flight data (where available)
  • Crime Reference Number (theft claims only)
  • Any other documents you feel may be useful to assist your claim

Get Started

Make a Commercial Claim

Recreational Insurance Claims

Including the following information will help us process your claim more efficiently and reach a quicker resolution. Having these details ready when submitting your claim form can help avoid delays.

  • Photos or videos of the incident
  • Proof of purchase/ownership
  • Flight data (where available)
  • Operators/Flyer ID (where appropriate)
  • Crime Reference Number (theft claims only)
  • Any other documents you feel may be useful to assist your claim

Get Started

Make a Recreational Claim

Frequently Asked Questions

We understand you may have a lot of questions if you need to make a claim. Below we have provided answers to the questions our clients regularly ask us to help.

I’ve filled out the claim form online. What happens next?

You will receive a confirmation email to advise that the claim form has been submitted to us. There is no need to do anything further at this stage. The Claims Team will review the information provided as soon as possible and get in touch with you directly to confirm the next steps of your claim or to request any further information required from you.

Every claim is different so we can’t say exactly how long it’ll take. We’ll do everything we can to resolve it as quickly as possible and keep you updated along the way. A quick response to any queries raised from our Claims Team and ensuring you supply us with the correct documentation at the start of the claim will help to speed up the process and avoid any unwanted delays.

It does not matter if you were flying recreationally. If you have a commercial policy with us, please complete the [Commercial Claims Form] to notify us of your claim.

There is no limit on the number of claims that can be made throughout the policy period. However, please be advised that multiple claims may affect the premium quoted on your next policy renewal.

More Frequently Asked Questions

Need Help With a Claim?

We’re here to support you every step of the way. Whether you have a question, concern, or need help making a claim, our expert team is ready to assist.

Get in Touch with Our Claims Specialists

Our Frequently Asked Questions will answer most queries, but if you still need assistance, we’re always only a call or email away.

Our dedicated Claims Team is on hand and happy to help with any queries you may have.

Phone: +44(0) 1270 448998

Office Hours: Mon to Fri 9am – 5pm (GMT/BST)

Email: claims@coverdrone.com

Frequently Asked Questions
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Case Studies

We pride ourselves on fast, fair, and hassle-free claims. Explore some real examples of how we’ve supported our clients when they needed us most.

Claim Details

Policy Type: Recreational

While flying a DJI Mini 4 Pro in good weather conditions, the client received a weak signal warning from the controller. Acting quickly, they activated the Return to Home feature. Unfortunately, the controller lost complete signal with the drone, causing it to fall from the sky. Despite searching the area, the client was unable to locate it.

  • Claim acknowledged by the team with a request to provide the flight data
  • Client was out of the country so unable to provide flight data until his return, delaying progress of the claim
  • Once flight data received, claim was quickly accepted and a like-for-like replacement was sourced through Drone Safe Store
  • Coverdrone paid the full price of the replacement drone, minus the policy excess payable by the client
  • The replacement drone was sent directly to the client using a next day delivery service
  • Claim paid in full
  • Resolved within 20 days

When I needed to make a claim, they were brilliant. Answered all my emails very promptly. This is all you need and it’s never normally this simple

Claim Details

Policy Type: Commercial

During a flight over a viaduct in good weather conditions, the client’s Potensic Atom drone collided with tall reeds, lost connection, and fell into the fast-moving water below. Due to strong currents and limited visibility, the client was unable to recover the drone.

  • Client contacted Coverdrone to make a claim for a total loss as a result of pilot error
  • The client provided all information upfront, so we were able to progress the claim without any delays
  • Coverdrone approved and settled the claim for full amount, minus the policy excess payable by the client
  • Claim paid in full
  • Resolved within 3 days

“Coverdrone has been an absolute lifesaver! When my drone was lost, I was worried about the hassle of filing a claim. However, Coverdrone made the process so easy. Their team was friendly, knowledgeable, and efficient. I received a fair settlement quickly, and I am now a loyal customer. I can’t recommend them enough!”

Claim Details

Policy Type: Recreational

Shortly after taking off following a battery change, the client accidentally flew their DJI Mini 2 into the wall of a nearby property. Thankfully, there was no third-party damage, but the drone sustained breaks to the rear arm and battery door hinge.

  • Client contacted Coverdrone to make a claim
  • We asked the client to send the drone to one of our approved repairers, Heliguy, using a packing label supplied to ensure client did not pay any delivery charges
  • Heliguy inspected the drone and provide an estimate for repair
  • Repair costs were subsequently approved and paid by Coverdrone, minus the policy excess payable by the client
  • Heliguy repaired the drone and delivered back to the client in full working order
  • Claim paid in full
  • Resolved within 9 days

“I’ve had to make several claims, and the service has always been quick and efficient.”

Don't Just Take Our Word For It

At Coverdrone, we know our clients. And we know they will always prefer to listen to and trust the views, opinions and feedback of other drone operators, rather than any bold statements we could make about how great we are! So take a look at some of our latest Feefo reviews to see what our clients are saying about us.