How we do business

Inside Coverdrone

Coverdrone is a comprehensive aviation insurance product for the commercial drone industry. Worldwide.

We believe in offering the best quality product backed up by great support when you need it.

We think you should speak to the same person every time you call. So we appoint dedicated advisors to our customers. You’ll always know who you’re dealing with and more to the point, we get to know you and your requirements in detail.

Whatever you label your drone, we cover it – and the terminology is growing. Whether that’s an Unmanned Aircraft System (UAS), Small Unmanned Aircraft (SUA), Unmanned Aircraft (UA), Unmanned Aerial Vehicle (UAV) or a Remotely Piloted Aircraft System (RPAS), we can advise what insurance cover is right for you and your business.

Coverdrone was the first Insurer to offer specialist cover to commercial drone Operators – a fully comprehensive aviation insurance product for the unmanned aircraft (drone) industry. We offer bespoke protection, including full cover whilst in flight, aviation liability, data protection and invasion of privacy, plus many other additional features.

Most important, we give you complete peace of mind. Coverdrone is fully compliant with EU regulation EC785/2004.

Regulatory information

Coverdrone is a trading name of John Heath (UK) Limited and we value personal service highly.

John Heath (UK) Limited is a Private Limited Company registered in England and Wales under registration number 07636523.
We are Authorised and Regulated by the Financial Conduct Authority (FCA) under authorisation number 651498.

Details regarding the FCA can be found at their website: www.fca.org.uk

Complaints notice

It is our intention to provide you with a high level of customer service at all times.  However, should you be unhappy with our service or have any cause for dissatisfaction we have a formal complaints procedure.  In the first instance you should contact us by telephone on +44 (0)1270 448 998 or in writing at Arrowscroft, 142 Nantwich Road, Crewe, Cheshire CW2 6BG United Kingdom.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.fos.org.uk).  We are covered by the Financial Services Compensation Scheme (FSCS).  You may be entitled to compensation from the scheme if we cannot meet our obligations.  This depends on the type of business and the circumstances of the claim.

You may also refer your complaint to the Lloyd’s complaints team and you can find details here: www.lloyds.com/complaints