How we do business

Inside Coverdrone

Coverdrone is a comprehensive aviation insurance product for the commercial and recreational drone industry.

We currently offer our products in the UK, EU, Canada, Australia and New Zealand.

Our aims

We believe in offering only the best quality product​

Coverdrone was the first Insurer to offer specialist cover to commercial drone Operators – a fully comprehensive aviation insurance product for the unmanned aircraft (drone) industry.

We offer bespoke protection, including full cover whilst in flight, aviation liability, data protection and invasion of privacy, plus many other additional features.

Since developing our commercial product extensively, we have now produced a solution for recreational users. We can cover your liability insurance, but you can also now choose to add the drone and equipment to the policy.

Unlike most insurance policies which are annual, both Commercial and recreational users can choose from flexible policy periods ranging from 1 day to 1 year and everything in between.

Our promise

You're backed up by great support when you need it

We think you should speak to the same person every time you call. So, we appoint dedicated advisors to our customers. You’ll always know who you’re dealing with and more to the point, we get to know you and your requirements in detail.

Whatever you label your drone, we cover it – and the terminology is growing. Whether that’s an Unmanned Aircraft System (UAS), Small Unmanned Aircraft (SUA), Unmanned Aircraft (UA), Unmanned Aerial Vehicle (UAV) or a Remotely Piloted Aircraft System (RPAS), we can advise what insurance cover is right for you and your business.

Most important, we give you complete peace of mind. Coverdrone is fully compliant with EU regulation EC785/2004.

Just in case

Complaints notice

The insurers aim to ensure that all aspects of your policy are dealt with promptly, efficiently and fairly. At all times, they are committed to providing you with the highest standard of service.

If you have any questions or concerns about your policy or the handling of a claim you should in the first instance contact:

Coverdrone, John Heath (UK) Limited, Arrowscroft, 142 Nantwich Road, Crewe, Cheshire, CW2 6BG

Telephone: 01270 448 998

Email: office@coverdrone.com

In the event that you remain dissatisfied and wish to make a complaint, you can do so at any time in the following ways:

In writing to: 

The Complaints Manager for Starr Europe Insurance Limited (SEIL), Dragonara Business Centre, 5th Floor, Dragonara Road, St Julians, STJ 3141, Malta

Email: compliance@starrcompanies.com

Telephone: +356 22605086

If you remain dissatisfied after insurers have considered your complaint, you may have the right to refer your complaint to the Financial Services Ombudsman in your Country whose contact details can be found in the Additional Endorsements Attaching applicable to Country of Domicile of the insured.

Regulatory information

Coverdrone is a trading name of John Heath (UK) Limited and we value personal service highly.

John Heath (UK) Limited is a Private Limited Company registered in England and Wales under registration number 07636523.
We are Authorised and Regulated by the Financial Conduct Authority (FCA) under authorisation number 651498.

Details regarding the FCA can be found at their website: www.fca.org.uk

In-line with the new General Data Protection Regulations (GDPR), you can view our Privacy Policy here