Complaints
What to Do if You Have a Complaint
In the first instance, you should contact us by telephone on +44 (0)1270 448 998 or in writing at Arrowscroft, 142 Nantwich Road, Crewe, Cheshire, CW2 6BG
You may also contact us via email at support@coverdrone.com, headed “COMPLAINT”.
We take all complaints we receive seriously – please include as much detail about your experience as possible so that we can provide a fair response.
Not Satisfied With How We Handled Your Complaint?
If you cannot settle your complaint with us, or if you are not satisfied with how we have handled you may be entitled to refer it to the Financial Ombudsman Service (FOS), provided that it falls within their remit.
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim