Commercial FAQ's

Answers to common questions

How do I get a quote?

By completing the following quotation form. Following on from this, you will receive your quotation from one of our agents based in Australia.

How do I purchase cover?

Once you have obtained your quote, and are happy with the terms, you can confirm cover via the quoting agent in Canada. They will then confirm that the cover is active for you.

When can I start my policy cover?

Once registered, you can start cover straight away, our quotations are vaild for 30 days so you can choose any start date up to 30 days in advance.

I’ve made a claim, what happens to my policy?

Your policy remains in full force until the expiry date, irrespective of whether or not you have made a claim. If you’ve had replacement equipment as part of your claim, you will need to add the details of your new equipment to your policy to ensure you are still covered. You can do this by updating the equipment details in your Online Account or by emailing us at support@coverdrone.com.

Can I amend my policy during the period of cover?

Yes of course. If you need to add/remove a drone, adjust your equipment cover, alter your liability limits, or anything else, just get in touch and we will amend your policy and issue new documents to you as necessary.

Do I have to insure my drone and equipment?

No, you can choose to insure for just liability only if you wish. You can always add any equipment onto the policy at a later date if need be.

Do you cover the drone when it is in flight?

Yes. We cover the drone whilst it is in flight.

If I buy another drone during the period of cover can I add that to my policy?

Yes of course. Just let us know the details of the new equipment and we’ll add it to your policy.

Are there any restrictions regarding the number of flying hours?

No. You can operate your drone(s) as much or as little as you like.

Does the policy cover the drone and my other equipment whilst in transit?

Yes, your equipment is fully covered, whether in transit, in storage or in flight.

Can I operate someone else’s drone?

You can insure someone else’s drone under your Coverdrone policy by adding it as ‘hired-in’ (non-owned) equipment. You will need to have a hiring agreement with the owner of the drone.

Can you insure the Emergency Services?

Yes, we are able to offer policies to the Emergency Services.

Are there any restrictions for high-risk premises or flying indoors?

No, we just ask that you fully comply with the local/national aviation regulations.

Do you provide any cover whilst in training?

Yes, as standard our policies would cover an operator whilst carrying out training/practice flights.

Can you provide cover when we use the drone abroad?

Yes, we provide worldwide cover subject to certain excluded territories. Please ensure that you comply with any local/national aviation regulations.

Where is my drone insured?

With our Coverdrone policy, your drone is covered anywhere in the world subject to certain excluded territories.

Why do you use agents rather than deal directly with the client?

It allows you to have a local advisor that you can contact in your time zone.

Can you cover more than one drone on one policy?

Yes, we can cover as many drones as required on one policy, just let us know the details and we will add them to your cover.

Can you cover more than one Operator on one policy?

Yes, there is no restriction to the number of Operators we can cover on one policy. Your Coverdrone policy insures the business and so you can add as many Operators and drones as you like.

Who is able to purchase a Coverdrone policy?

Coverdrone is for commercial and recreational operators, and we can cover anyone based in the UK, EU, Canada, Australia and New Zealand. As we continue to enhance our offering, further territories will be announced shortly.

Is cover provided for flying over water and offshore?

Yes, we just ask that you fully comply with the local/national aviation regulations.

Will I be covered for a flyaway or disappearance?

Yes, policy coverage would extend to disappearance which would include the term ‘flyway’.

Am I covered if I fly at night?

Yes, we just ask that you fully comply with the local/national aviation regulations.

Can someone else fly my drone?

Yes, if they are fully qualified, working for your business, and they are included under your Operations Manual.

I own a Training Centre; can I still use Coverdrone?

Yes, we work with many Training Centres offering bespoke policy wordings, which covers them for all their activities.

Are you able to offer discounts?

We work hard to keep our premiums as low as possible, whilst also maintaining a high level of cover. We don’t offer specific discounts, but instead choose to offer all our clients our best prices.

Can I use my current agent?

Yes. If you have a preferred agent then simply put us in touch with them.

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What are the excluded territories?

Worldwide cover is provided as standard subject to the following excluded territories, if you need to operate your drone(s) in any of the following territories please contact us for a quote:

North Korea, Iran, Russia, Crimea, Ukraine and Belarus, Iraq, Libya, Syria, Yemen, Nagorno-Karabakh, North Caucasian Federal District, Somalia, The Republic of Sudan, South Sudan, Burundi, Cabinda, Central African Republic, Congo, Democratic Republic of Congo, Eritrea, Ethiopia, Ivory Coast, Liberia, Mauritania, Georgia, Pakistan

Any country where the operation of the insured Aircraft is in breach of United Nations sanctions.